Refund, Return & Exchange Policy

At Lalitha Shopping Mall, we aim to ensure that your order reaches you safely and in good condition.

No General Returns

We do not accept general returns or returns based on change of mind, preference, or other reasons unrelated to a damaged product.

Please carefully review the product information before placing your order.

Damaged Products

If you receive a product that is damaged, please contact us within 3 days of delivery.

An unboxing video is mandatory for damaged-product complaints. The video should clearly show the package from the beginning of the unboxing process and the condition of the product received.

Without suitable unboxing video proof, we may not be able to process a damaged-product complaint.

Exchange for Damaged Products

If the damage is verified and the complaint is accepted, we will provide an exchange subject to product availability and further instructions from our team.

The final resolution for an accepted damaged-product complaint will be communicated by our team after reviewing the evidence provided.

Refunds

General refunds are not offered because we do not accept general returns.

Where a refund is applicable due to an accepted order issue, the applicable amount will be processed through the appropriate payment method.

Contact Us

For damaged-product complaints or questions regarding this policy:

Phone: +91 85200 21556
Email: lalithashoppingmall.vja@gmail.com

Store Hours: 11:00 AM – 9:00 PM

Lalitha Shopping Mall
27-16-165, Besant Rd, Governor Peta, Vijayawada, Andhra Pradesh – 520002

Grievance Contact

Grievance Officer: Ranganath
Contact: 9440883295